Central Telegraph Russia

JSC Central Telegraph is one of the leading carriers in Russia; its history is more than 150 years long. The history of Central Telegraph is closely related with the development of communication in Russia. Telecommunication technologies developed, the life in Russia changed, and so did the company. It adapted to new conditions through the development of the network infrastructure, implementation of modern technical solutions, penetration to new markets, acquisition of customers due to the quality and diversity of services. At present the company is one of the ten largest alternative operators of fixed telephone communication and Internet service providers in Russia.The region where the company runs its business - the city of Moscow and the Moscow region - is the most active and demanding to the quality of service site in Russia. Technological platform for the development of communication services of Central Telegraph is represented by its own fiber-optic network with total length of more than 1000 km covering the city of Moscow and the Moscow region and it has more than 400 points of access. The transport network has a ring structure; it is built on the basis of SDH, PON and DWDM technologies using active network equipment produced by leading international manufacturers. The telephone network of JSC Central Telegraph includes two base transit nodes located in Moscow with total switched capacity of more than one million numbers within 095, 499 and 498 area codes, eight exchange nodes located in the Moscow region and more than 50 sub-exchanges. The IP network is developed on the basis advanced technologies. Modem pool of Company is the third largest in Moscow and can provide 2250 connections. The company successfully applies wireless CDMA technologies in underpopulated areas.Powerful telecommunication resources allow the company to implement large telecommunication projects, to offer complex solutions and new generation services to corporate customers and to provide a wide range of telecommunication services to residential customers.The company provides to the corporate customers such services as leased channels, organization of corporate networks, traditional services of documental electric communication, wired and wireless digital telephone connections of high-speed access, transfer of data, connection of ATMs and POS - terminals, organization of communication links for telemetric systems, security and fire alarm systems.Among the customers of the company are the Presidential Administration, ministries, embassies, largest banks, including the Central Bank of the Russian Federation, construction and investment companies, retail trade chains.

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General office

Central Telegraph
Tverskaya st., 7
Moscow
,125375
Russia

Phone: +7 095 504-38-33
Phone: +7 095 504-38-83
Site: http://www.ctel.msk.ru

Contact Person

Alexey Ovsyannikov / Head of carrier department
Phone: +7 095 504-38-33
Phone: +7 095 774-35-46

International VoIP Wholesale Provider
Internet Telephony Service Provider

Phone To Phone
Phone To PC
Fax To Fax

Cisco Systems

Oracle Based own system

KSN

Seversvayz

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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