CENTRAL DE LLAMADAS Colombia

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CENTRAL DE LLAMADAS
Calle 23 No.6-14
Pereira
Risaralda ,66001
Colombia

Phone: +57 6 3173062481
Site: http://www.centraldellamadas.com

Contact Person

Carlos Londono / CEO
Phone: +57 6 3173062481

Cloud-based Unified Communications Service Provider

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Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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