CENTRAL DE LLAMADAS Colombia

Ofrecemos soluciones voip para cafe internet, cabinas telefonicas, empresas y clientes residenciales

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CENTRAL DE LLAMADAS
Calle 23 No.6-14
Pereira
Risaralda ,66001
Colombia

Phone: +57 6 3173062481
Site: http://www.centraldellamadas.com
Contact Person

Carlos Londono / CEO
Phone: +57 6 3173062481
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Colombia SAPIAN

Nuestra propuesta de valor es ser un aliado estratégico de nuestros clientes, implementando soluciones informáticas integradas, probadas y alineadas con las necesidades de su negocio, las cuales permitan desarrollar sus procesos y capacidades de negocio

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