Centracom South Africa

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General office

Centracom
Building 9 Woodmead Estate 1 Woodmead Drive
Johannesburg
Gauteng
South Africa

Phone: 0116959000
Phone: 0116959111
Site: http://www.centracom.co.za
Contact Person

Fiona Chetty / Marketing Manager
Phone: 0116959032
Phone: 0827345319
  • Cloud-based Unified Communications Service Provider
  • Hardware
  • Internet Telephony Service Provider
  • Voip consulting
  • Call Routing VoIP Solutions
  • Porta One
  • Quintum
  • Billing system of own development

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Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution) The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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