CDR Invoicing United States

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General office

CDR Invoicing
5265 Sunset Lake Road. #10
Holly Springs
North Carolina ,27540
United States

Phone: 9199755570
Site: http://cdrinvoicing.com

Contact Person

Steve Franks / Sales
Phone: 19199755570

Hosted VoIP billing service provider

Outsourced Billing

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Billing system of own development
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Proprietary

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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