Castling VoIP United Kingdom

We are a VoIP wholesale and retail provider and we have been in the business for 4 years. And we are interconnected with more than 300+ Carriers including Tier 1 Company’s.

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General office

Castling VoIP
Suite B, 29 Harley Street,
London
London ,W1G 9QR
United Kingdom

Phone: 44 203 318 1797
Site: http://castlingvoip.com

Contact Person

shaikh Muzaffar / BDE
Phone: +919441307502

A-Z Termination
Cloud-based Unified Communications Service Provider
Internet Telephony Service Provider
Marketing Services
Voip consulting
Voip Termination ISP
wholesale VoIP
Wholesale VoIP Carrier

Alternate Routing Options
Audio Codec’s: G.729, G.711
Call Back
Call Center services
Call Logs
Call Routing VoIP Solutions
Codec
Conference Bridge
Consultancy Services
E1/T1
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
IP devices
Matrix
Multiple Locations, Single PBX
Sip Trunking
SIP VoIP Gateway
Termination
VoIP services
VoipSwitch

Cisco Systems
D-LINK
Digium
Huawei VoIP Products
iTele Switch
Linksys
Quintum
voipswitch

Voip Switch
Wholesale VoIP services

VoIPstudio

Castlingvoip

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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