Cascade Communication Technology United States

Cascade Communication Technology Co. (aka. vocee) has a mission to provide free voice communication to global customers over internet. As one of pioneers in VOIP (voice over IP), vocee provides the solutions and services to manage and deliver phone calls around the world for free or at the best price. We help our customers to cut off up to 90% of monthly phone bills. We welcome distributors and investors around world to join us. We are short of hands to rapidly expand global business.

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General office

Cascade Communication Technology
2322 NW Woodrose Dr
Portland
,97229
United States

Phone: +1-503 608 7280
Site: http://www.vocee.com

Hosted VoIP billing service provider
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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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