Carriernet Corporation Ltd Indonesia

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Carriernet Corporation Ltd
Cyber Building
Jakarta
,12710
Indonesia

Phone: +62 217 073 9090
Site: http://www.carriernet.net
Contact Person

Eduard Suwandi / Regional Manager
Phone: +62 816 869 132
Phone: +852 96 520 095
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Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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