Care Telecom United Kingdom
Care Telecom offers accolade winning communications management to the Small to Medium sized Enterprise (SME). Our services are designed to reduce costs, and improve productivity without requiring excess management time.
Our telephone systems solu
Care Telecom offers accolade winning communications management to the Small to Medium sized Enterprise (SME). Our services are designed to reduce costs, and improve productivity without requiring excess management time.
Our telephone systems solutions are capable of achieving some of the highest industry standards available and include the use of the the following technology: VOIP, Mobile convergence, Unified messaging, CTI, inter-site networking, UCD, ACD, Wallboard presentation, GSM gateways, and WIFI. In this way your can have all of your communications requirements provided by industry experts. Furthermore as our name suggests we look to build relationship with each of our customers so that we can regularly assess new developments on their behalf. Have genuine peace of mind, with a provider that has expertise across all areas of your communications both now and in the future.
Care Telecom
30 Churchill Square
Kings Hill
Kent ,ME19 4YU
United Kingdom
Phone: 0845 362 0020
Site: http://www.caretelecom.co.uk
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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