Capratel Inc. United States

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General office

Capratel Inc.
324 Woodside Ave
Newark
NJ ,7104
United States

Phone: 9734948026
Phone: 9734948026
Site: http://www.capratel.com

International VoIP Wholesale Provider
Voip Termination ISP

Call Routing VoIP Solutions
Collaboration
E1 Bulk Wholeseller
H.323 VoIP Gateway
Partnering for Origination and Termination
Termination

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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