CallSat Telecom LTD Cyprus

CallSat Telecom LTD is licensed telecommunication provider in Cyprus covering wholesale, corporate and retail markets providing to our customers telephony, datacenter services, hosting, termination and connectivity.

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General office

CallSat Telecom LTD
122 ATHALASSAS AVENUE
Nicosia
Nicosia ,2024
Cyprus

Phone: +357 22498045
Site: http://ww.callsat.eu
Contact Person

Kyriakos Yioutanis / Carrier Relations Manager
Phone: +357 22498045
  • A-Z Termination
  • International VoIP Wholesale Provider
  • Internet Telephony Service Provider
  • Internet VoIP and Video Conferencing Service Provider
  • Voip consulting
  • Voip Termination ISP
  • Wholesale VoIP Carrier
Not data
Not data
  • a2billing
  • MIND

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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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