CallMasti Kenya
CallMasti
42019
Nairobi
Nairobi ,100
Kenya
Phone: 254731560000
Contact Person
Jay Patel / Sales & Tec Support
Phone: 254731560000
42019
Nairobi
Nairobi ,100
Kenya
Phone: 254731560000
Contact Person
Jay Patel / Sales & Tec Support
Phone: 254731560000
- Hardware
- PC to Phone
- Cisco Systems
- IP Phone
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Ip ology
Ip-ology is a next-generation telecommunications company that specializes in providing VoIP-services to businesses. Ip-ology runs its own telecommunications network, using the latest technologies to provide businesses with voice- and data-services.
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