Calling Card International, Inc United States

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Calling Card International, Inc
520 Hayden St
Fort Wayne
Indiana ,46802
United States

Phone: +1 260-255-4433
Site: http://www.callingcardint.com

Contact Person

Simon Bray / President
Phone: +1 260-255-4433
Phone: +1 260-804-3371

Wholesale VoIP Carrier

Billing Software
Call Back
Call shop solution
Consultancy Services
Hosted PBX
Hosted VoIP
Partnering for Origination and Termination
PC to Phone
Phone To PC
SIP Softswitch & CPE
Sip Trunking
SIP VoIP Gateway
Termination
Virtual PBX
VoipSwitch

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Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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