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Callbizzcentre South Africa

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General office

Callbizzcentre
Pretoria
pretoria
gauting ,37
South Africa

Phone: +27721743743
Phone: +27732376786
Site: http://www.callscell.net
Contact Person

hassan ali / Sales Department
Phone: +27721743743
Phone: +27732376786
  • Hosted VoIP billing service provider
  • International VoIP Wholesale Provider
  • Internet Telephony Service Provider
  • Internet VoIP and Video Conferencing Service Provider
  • SIP Billing
  • VoIP Billing Software Provider
  • Billing Software
  • Call Relay VoIP Solutions
  • Call Routing VoIP Solutions
  • H.323 Softswitch & CPE
  • H.323 VoIP Gateway
  • H.323 Wireless/ GSM VoIP Solutions
  • Installation and Support Services
  • IP devices
  • Outsourced Billing
  • Partnering for Origination and Termination
  • PC to Phone
  • Phone To PC
  • Phone To Phone
  • SIP Softswitch & CPE
  • SIP VoIP Gateway
  • System Integration
  • Termination
  • Voice and Video Conferencing
  • Web Call
  • Web To Phone
  • Cisco Systems
  • Quintum
  • Billing system of own development
  • ETS Billing
  • Inter-Call.com Billing
  • IP Phone
  • IPCB.net
  • NTS Billing
  • PortaSIP
  • Telco Solutions Billing System
  • TeleCount Wholesale Billing
  • VoiceMaster
  • VPAN
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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