Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.
Abbeynet is a leading European company focused on state-of-the-art VoIP technologies based on the SIP standard, including integration between fixed and mobile networks in an all-IP context and web-based VoIP service architectures.