Call Centre Voip Australia

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General office

Call Centre Voip
19 Gorgon Crescent
Sandstone Point
Qld ,4511
Australia

Phone: 61731072772
Phone: 639053650095
Site: http://www.callcentrevoip.com

Contact Person

Aaron Mellick / CEO
Phone: 61731072772
Phone: 639053650095

Internet Telephony Service Provider
Voip consulting

Billing Software
PC to Phone
Phone To PC
SIP VoIP Gateway
Termination

Audiocodes

Proprietary

Ruth Boaz Safe Hands

AWD

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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