The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Reynwood
Reynwood Communications is a rapidly growing company with offices in New York and New Jersey that provides businesses with a variety of practical, leading-edge communication services--better, faster, and cheaper than ever before.
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