The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
GTI Global Technologies
Manage your businesses with utmost efficiency with the aid of GTI integrated IP PBX Solution. Our software allows you to coordinate with branch offices and franchisees around the world with a united platform. With GTI, you can provide your professional
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