C. F. Tec. Co., Ltd Thailand
C.F. Tec provides provides VoIP Hardware Solutions for SME''s. More info at www.voip-thailand.com
General office
C. F. Tec. Co., Ltd
3/F DOB Building, 318 Rama 4 Rd. Mahapreutharam, Bangrak
Bangkok
,10500
Thailand
Phone: +66-2-402-6170
Site: http://www.voip-thailand.com
C. F. Tec. Co., Ltd
3/F DOB Building, 318 Rama 4 Rd. Mahapreutharam, Bangrak
Bangkok
,10500
Thailand
Phone: +66-2-402-6170
Site: http://www.voip-thailand.com
- Hardware
- Voip consulting
- Consultancy Services
- PC to Phone
- Phone To PC
- Asterisk
- another
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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