Business Telecom Advisors, Inc United States

As a comprehensive resource for all your telecommunications solutions, Business Telecom Advisors (BTA) acts as your advocate for telecom-related issues and challenges. As experts in the telecommunications industry, our goal is to address and solve the voice or data related challenges you face in your business. As your ADVISORS, we assist your company in planning, installation, optimizing and implementing telecommunications

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General office

Business Telecom Advisors, Inc
1405 Water View Drive West
Largo
Florida ,33771
United States

Phone: 727-586-2500
Phone: 1-888-804-4111
Site: http://www.btainc.net

Contact Person

Kevin Cassidy / VP
Phone: 727-586-2500
Phone: 727-637-8593

Hardware
Internet Telephony Service Provider
Network Service Provider
Voip consulting

Consultancy Services
Installation and Support Services
System Integration

Cisco Systems

None

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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