Buraq Telecom Limited United Kingdom

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General office

Buraq Telecom Limited
United Kingdom
Slough
United Kingdom ,SL1 3BZ
United Kingdom

Phone: +44 787 656 0786
Phone: +92 321 4208700
Site: http://www.buraqtel.co.uk

Contact Person

Khalid Khan / Director
Phone: 00 44 787 656 0786
Phone: 00 44 787 656 0786

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Buraq Telecom Limited UK

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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