BTELE NET Kuwait

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BTELE NET
salmiya
Kuwait city
safat ,13001
Kuwait

Phone: +965-55694622
Phone: +965-55694622
Site: http://www.btele.net

Contact Person

Moslemul Hakim / administrator
Phone: +96555694622
Phone: +96555694622

A-Z Termination
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Mobile VoIP
SIP Billing
VoIP Billing Software Provider

Gatekeepering
IP devices
PC to Phone
Phone To PC
Phone To Phone
SIP Softswitch & CPE
Sip Trunking
SIP VoIP Gateway
System Integration
Termination

Asterisk
Micronet

another
ASP Real time
Billing system of own development
Billing system of own development
Voip Switch

GULFSIP Technology

www.imobilecall.com

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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