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BT&S, LLC United States

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BT&S, LLC
60 Hudson st
New York
New York ,10018
United States

Phone: 13478449220
Phone: 14078561576
Site: http://www.bts-llc.org
Contact Person

Ricardo Cardona / Cheif Technical Officer
Phone: 13478449220
Phone: 14079560120
  • International VoIP Wholesale Provider
  • Voip consulting
  • Call Routing VoIP Solutions
  • H.323 Softswitch & CPE
  • H.323 VoIP Gateway
  • Partnering for Origination and Termination
  • SIP Softswitch & CPE
  • SIP VoIP Gateway
  • Termination
  • Cisco Systems
  • Sonus Network
  • Billing system of own development
House Telecom
BT&S, LLC
Providers in database: 6433
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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