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0.0096 0.0105 0.0110
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The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
OneTransit Infocom Pte. Ltd.
OneTransit provides alternate costs reduction solutions for companies who compete fiercely in the Telco and corporate business environment. A licensed Operator with its head quarter in Singapore, OneTransit acquires extensive experiences in Asian infocomm
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