BroadVoice United States
BroadVoice is the leading provider of high quality, feature-rich broadband phone services to consumers and businesses. BroadVoice VoIP phone service allows thousands of customers in the United States and more than 120 other countries to use their broadba
BroadVoice is the leading provider of high quality, feature-rich broadband phone services to consumers and businesses. BroadVoice VoIP phone service allows thousands of customers in the United States and more than 120 other countries to use their broadband Internet connection to make and receive phone calls anywhere in the world. Customers benefit from unlimited domestic and international calling and a suite of 25 basic and advanced features for one low monthly price. Founded in December 2003, BroadVoice is privately held and based in Billerica, MA.
BroadVoice
9 Executive Park Drive
Billerica
MA ,1862
United States
Phone: +1-(978) 418-7300
Site: http://www.broadvoice.com/
- Network Service Provider
- IP devices
- Partnering for Origination and Termination
- PC to Phone
- Phone To PC
- Phone To Phone
- SIP VoIP Gateway
- Termination
- Audiocodes
- another
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
CITI COMMUNICATIONS
Providing VOIP / DID / Predictive Dialer / Call Back Number / Unlimited Skype Accounts
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