Broad Telephone Pakistan

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General office

Broad Telephone
Trust Plaza LMQ Road
Multan
Pakistan ,60000
Pakistan

Phone: 923336103656
Phone: 923077455344
Site: http://www.broadtelephone.com

Contact Person

Farrukh Butt / Manger
Phone: 92618163656
Phone: 923336103656

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Broad Telephone

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Broad Telephone Pakistan

Silent Monitoring

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