Broad Connect Telecom Canada
Broad-Connect Telecom empowers businesses across Canada to succeed by ensuring they have the most forward-thinking, advanced, state of- the-art communication and networking products.
Broad-Connect Telecom empowers businesses across Canada to succeed by ensuring they have the most forward-thinking, advanced, state of- the-art communication and networking products.
As a leader among solutions providers, Broad-Connect Telecom delivers innovative products and services to its customers. Our network and business model was developed to satisfy the needs of all businesses. Whether it is a small 2-5 phone user customer or an enterprise with 500+ phones, we have built a voice and data network suitable for all. Broad-Connect Telecom is focused on simplifying business communications. Our streamlined, high-quality voice and data solutions improve employee productivity and enhance overall company performance. We offer the convenience of working with a single supplier, with simple pricing and a single bill. With Support staff available 7x24 , we are here for you when you need us.
Broad Connect Telecom
151 North Rivermede Rd.
Vaughan
Ontario ,L4K 0C4
Canada
Phone: +1-877-228-6616
Phone: +416-637-2460
Site: http://www.broadconnect.ca
Contact Person
Greg Taylor / Business Development Manager
Phone: +1 416-637-2460 x404
- Cloud-based Unified Communications Service Provider
- Hardware
- Hosted VoIP billing service provider
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- Network Service Provider
- SIP Billing
- Voip consulting
- Voip Termination ISP
- Call Back
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- Collaboration
- Consultancy Services
- Data Conferencing
- E1 Bulk Wholeseller
- Hosted VoIP
- Installation and Support Services
- IP devices
- Partnering for Origination and Termination
- PC to Phone
- Phone To PC
- Phone To Phone
- Polycom
- Project Mangement Services
- SIP Softswitch & CPE
- SIP VoIP Gateway
- System Integration
- Termination
- Asterisk
- Asterisk
- Audiocodes
- Cisco Systems
- SIP softphones
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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