Broad Connect Telecom Inc. Canada

At Broad-Connect, we operate our own Canada wide private voice and data network.

Broad-Connect will maximize your business communications by increasing services and cutting costs while enhancing productivity. Our unique architectural approach to IP telephony delivers unmatched reliability, scalability and manageability. We are dedicated to provide quality communication solutions for small, medium and large business across Canada.

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Broad Connect Telecom Inc.
151 North Rivermede Rd.
Vaughan
Ontario ,L4K 0C4
Canada

Phone: +1 877-228-6616
Site: http://www.broadconnect.ca

Contact Person

Raman Prasher / Sales Engineer
Phone: +1 416-637-2460

Hosted PBX Service Provider

Hosted VoIP

Asterisk

IP Phone

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Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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