Broad Connect Telecom Inc. Canada

Broad-Connect simplifies your business communications by cutting your costs while enhancing your organizations productivity.

Broad-Connect Telecom empowers businesses across Canada to succeed by ensuring they have the most forward-thinking, advanced, state of- the-art communication and networking products.

As a leader among solutions providers, Broad-Connect Telecom delivers innovative products and services to its customers. Our network and business model was developed to satisfy the needs of all businesses. Whether it is a small 2-5 phone user customer or an enterprise with 500+ phones, we have built a voice and data network suitable for all. Broad-Connect Telecom is focused on simplifying business communications. Our streamlined, high-quality voice and data solutions improve employee productivity and enhance overall company performance. We offer the convenience of working with a single supplier, with simple pricing and a single bill. With Support staff available 7x24 , we are here for you when you need us.

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Broad Connect Telecom Inc.
151 Front St. W. Suite 356
Toronto
Ontario ,K4K0C4
Canada

Phone: +1 877-228-6616
Phone: +1 416-637-2460
Site: http://www.broadconnect.ca/
Contact Person

John Smith / Marketing
Phone: +1-877-228-6616
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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