Brighten Up IT (Pty) Ltd South Africa

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General office

Brighten Up IT (Pty) Ltd
1055 Penstone Road
Dainfern
Gauteng ,2055
South Africa

Phone: 27114694750
Phone: 27826010499
Site: http://www.brightenup.co.za

Contact Person

Shane van Jaarsveldt / Manager
Phone: 27114694750
Phone: 27826010499

Hardware
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
VoIP Billing Software Provider
Voip consulting

Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Consultancy Services
Installation and Support Services
IP devices
PC to Phone
Phone To PC
Phone To Phone
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
vFone
Voice and Video Conferencing

Quintum

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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