Bridges Telecom United Kingdom

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General office

Bridges Telecom
370 Ilford Lane
London
,IG1 2LZ
United Kingdom

Phone: 7956671747
Site: http://www.bridgestelecom.com

Contact Person

Syed Jafri / Carrier Manager
Phone: 7956671747

International VoIP Wholesale Provider

Termination

Cisco Systems

another

Bridges Telecom

Truphone

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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