Brevient Communications United States
General office
Brevient Communications
222 E Erie Street, Suite 210
Milwaukee
WI ,53202
United States
Phone: 8009359394
Phone: 414-944-0162
Site: http://www.brevient.com
Contact Person
Matthew Lautz / President
Phone: 414-944-0162
Brevient Communications
222 E Erie Street, Suite 210
Milwaukee
WI ,53202
United States
Phone: 8009359394
Phone: 414-944-0162
Site: http://www.brevient.com
Contact Person
Matthew Lautz / President
Phone: 414-944-0162
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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