BreakThrough Networks United Kingdom

BreakThrough brings global expertise to telecommunications technology - from network and security design through to implementation and management - to support the success of your enterprise. From a tactical upgrade to a total re-engineering of your inform

BreakThrough is a real-world Network and Communications business that works with Enterprises and NextGen Telcos in bridging the gap between their business communication needs and technologies.Our clients are able to lever their communication systems for maximum advantage by enjoying BreakThrough`s unparalleled depth of business and technical deployment capabilities. The range of client specifications we have managed include the need for timely and efficient communications network design, communication network security implementations and Convergent VoIP technology propositions, implementations and evaluations. Our mission is to partner with clients to develop and apply best practice metrics in realising the future potential of NextGen Communications Technologies now. BreakThrough brings global expertise to telecommunications technology - from network and security design through to implementation and management - to support the success of your enterprise. From a tactical upgrade to a total re-engineering of your information infrastructure and policies, our consultants will design, configure and implement the right solution for you.

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General office

BreakThrough Networks
Marcar House, Parkshot,Richmond,
Surrey
London ,TW9 2RJ
United Kingdom

Phone: +44 208 940 8200
Site: http://www.breakthroughnetworks.net

Contact Person

Appan Kaliappa Hothi / Director &Chief Technoly Officer
Phone: +44 (0) 208 940 8200
Phone: +44(0) 781 044 8526

International VoIP Wholesale Provider
Internet Telephony Service Provider
Voip Termination ISP
Voip consulting

Phone To Phone
Phone To PC
Web Call
Gatekeepering
PC to Phone
Web To Phone
Termination

Cisco Systems

None

Interchange Connexions Ltd

Reed Tel

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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