Bourne Telecom Inc Canada

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General office

Bourne Telecom Inc
Calgary
Alberta
Canada

Phone: +1-403-293-6877
Site: http://www.bournetelecom.com

Contact Person

Joseph Bourne / CEO
Phone: +1-403-293-6877

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Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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