BOSANOVA France

Since 2003, VoIP solutions provider, Integral billing solution for Callshops, cybercafés, WIFI and etc.

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General office

BOSANOVA
Paris

France

Phone: 0033153145980
Site: http://www.novataxe.co

Contact Person

Ouri HAVIV
Phone: 0033153145980

Billing and Routing Solution
Hosted VoIP billing service provider
SIP Billing
VoIP Billing Software Provider

Automatic Call-back
Billing Software
Call shop solution
gsm voip solutions
Hosted VoIP
Installation and Support Services
IP devices
SIP Softswitch & CPE
SIP VoIP Gateway
VoipSwitch

Asterisk
Asterisk
Audiocodes
Cisco Systems
Linksys

Not data

AiannaOne DID

ConnectPhone Ltd

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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