Bonacom Ecuador
General office
Bonacom
Edif. Torres del Norte
Guayaquil
Guayas ,593
Ecuador
Phone: +593-945-891-93
Contact Person
Ariel Portilla / Technician
Phone: +593-945-891-93
Bonacom
Edif. Torres del Norte
Guayaquil
Guayas ,593
Ecuador
Phone: +593-945-891-93
Contact Person
Ariel Portilla / Technician
Phone: +593-945-891-93
- International VoIP Wholesale Provider
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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