Bludot Communications Singapore

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General office

Bludot Communications
312 Alexandra Road
Singapore
,159944
Singapore

Phone: 6598165492

Contact Person

Derek Liau / CEO
Phone: 6598165492

International VoIP Wholesale Provider

Call Routing VoIP Solutions
Partnering for Origination and Termination
Termination

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Billing system of own development

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Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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