BLUCOWS LTD (Seoul) South Korea

Experienced engineers of over 100 years of combined data and voice network, carrier grade-global level experience to offer all the IP gain without the pain to clients utilizing just enough resources to drive communication costs toward zero.

Hosted for SME, in premise Turnkey IP PBX for Corporates
VoIP Conversion, Implementation and Interconnection
Global Telephony Integration to drive voice costs towards zero
SIP Interconnect for Corporates
Integrated Command Control System for governmental applications
World Class Carrier Grade IDC construction (design, build, implement, operation and management).

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BLUCOWS LTD (Seoul)
105-7 Nonhyun-Dong,
Kangnam-Ku,
Seoul
South Korea

Phone: +82 1 6230 0600
Site: http://www.blucows.com

Contact Person

Rose Cheng / Director of Sales and Marketing
Phone: +82 1 6230 0600

Cloud-based Unified Communications Service Provider
Hardware
Hosted VoIP billing service provider
Incumbent PTT
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting
Voip Termination ISP
Wholesale VoIP Carrier
Wireless Broadband

Not data

Cisco Systems
Linksys
SIP softphones

Billing system of own development
IP Phone

Telecentro Co., Ltd

QueNet

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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