BJ Telecom Bangladesh

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General office

BJ Telecom
Gulshan
Dhaka
,1206
Bangladesh

Phone: 880191333009

Contact Person

Fakrul Amin / CEO
Phone: 880191333009

Voip Termination ISP

H.323 VoIP Gateway
SIP VoIP Gateway

Quintum

PortaSIP

Bantel Inc.

BDCall

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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