Binnacle Information technologies Advisors Colombia
General office
Binnacle Information technologies Advisors
Calle 134-13-83 of 817
Bogota
DC
Colombia
Phone: +57 1 522 1223
Site: http://www.binnacleita.com
Contact Person
Alejandro Torres / CTO
Phone: +57 1 522 1223
Phone: +57 310 801 6963
Binnacle Information technologies Advisors
Calle 134-13-83 of 817
Bogota
DC
Colombia
Phone: +57 1 522 1223
Site: http://www.binnacleita.com
Contact Person
Alejandro Torres / CTO
Phone: +57 1 522 1223
Phone: +57 310 801 6963
- Hardware
- Voip consulting
- Billing Software
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- Consultancy Services
- Fax To Fax
- Gatekeepering
- H.323 VoIP Gateway
- Installation and Support Services
- IP devices
- SIP VoIP Gateway
- System Integration
- D-TAC
- Quintum
- D-TAC
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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