Beyond Telecom Australia

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General office

Beyond Telecom
Paradise Close
Plumpton
NSW ,2761
Australia

Phone: 280884177
Site: http://www.beyondtele.com

Contact Person

Kevin Smith / CEO
Phone: 280884177

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Beyond Telecom

iVox Australia

Providers in database: 6433

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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