Betar Telecom Inc. United States

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General office

Betar Telecom Inc.
Franklyn Ave
Brooklyn
NY ,11238
United States

Phone: +1 34 78 66 33 25

Contact Person

M S Alam / President
Phone: +1 347 866 3325

International VoIP Wholesale Provider
Internet Telephony Service Provider
Voip Termination ISP

Phone To Phone
Fax To Fax
Termination
Partnering for Origination and Termination

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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