The majority of PBX systems are able to output Call Detail Record (CDR) or Station Message Detail Record (SMDR). Basically the systems are the same and they contain detailed information of telephone activity inside the organization. Usually these reports contain information regarding all the incoming and outgoing calls, the information includes dates and times of the call, duration, direction, numbers dialed and Called ID.
DOW Networks is a next-generation telecommunications service and solutions provider focused on meeting the international inbound and blended calling needs of call centers, hotels, and international enterprises in various markets worldwide.