bestphone Bangladesh
General office
bestphone
bangladesh
dhaka
dhaka ,66000
Bangladesh
Phone: 20165312435
Phone: 25487547485
Site: http://www.egy.net.bd
Contact Person
mohamad ali / salles man
Phone: 232545884
Phone: 20165312435
bestphone
bangladesh
dhaka
dhaka ,66000
Bangladesh
Phone: 20165312435
Phone: 25487547485
Site: http://www.egy.net.bd
Contact Person
mohamad ali / salles man
Phone: 232545884
Phone: 20165312435
- International VoIP Wholesale Provider
- Call Routing VoIP Solutions
- PC to Phone
- 2N
- None
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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