Best Priced Telcom United States

Best Priced Telcom is a leading provider of value-added voice services, so you can rely on our enhanced toll free service, international callback, and dial-around solutions, as well as our prepaid phone cards. Best Priced Telcom has solutions to suit all

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General office

Best Priced Telcom
303 S. Parsons Ave.
Brandon
FL ,33511
United States

Phone: +1 813-681-9342
Phone: +1 866-800-3171
Site: http://www.bptelcom.com

Contact Person

Jim Kittrell / President
Phone: +1 813-681-9342

International VoIP Wholesale Provider
Internet Telephony Service Provider
Hosted VoIP billing service provider
Hardware

Phone To Phone
Phone To PC
Gatekeepering
Outsourced Billing
PC to Phone
IP devices
Termination
Billing Software
Call Routing VoIP Solutions
Partnering for Origination and Termination
System Integration
H.323 Softswitch & CPE

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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