Is a call center, in which the organization
representatives are geographically located in different areas, otherwise, they
are not at their work stations in the building where the organization office
is. The virtual workers of the call center could be placed in smaller centers,
but most often they are working from home.
Telecom Call Center services are based on SIP platform for access and Class 4 Switch for multiprotocol interconnections with all major fixed and mobile operators from Romania and worldwide.