Beijing Sinoco Information Technology,Inc China

Sinoco Information Technology Co.,ltd. is a high-tech enterprise committing itself to the manufacture of the VOIP terminal units

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General office

Beijing Sinoco Information Technology,Inc
No.69 Westen Road Beichen, Beijing
Beijing
Chaoyang ,100029
China

Phone: 86-10-58773390
Phone: 86-10-58773390
Site: http://www.sinocotech.net

Hardware
Internet VoIP and Video Conferencing Service Provider

IP devices
PC to Phone
Phone To PC
Phone To Phone

Audiocodes

another

Atcom technology Co.,limited

China Network UNI0N Communications ltd

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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