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BBCOM United States

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BBCOM
1 Wilshire
Los Angeles
ca ,90071
United States

Phone: 2134892156
Contact Person

Anthony Santana / Carrier Sales
Phone: 2134892156
  • Internet Telephony Service Provider
  • Internet VoIP and Video Conferencing Service Provider
  • Voip Termination ISP
  • Call Relay VoIP Solutions
  • H.323 Softswitch & CPE
  • H.323 VoIP Gateway
  • SIP VoIP Gateway
  • Termination
  • Voice and Video Conferencing
  • Telica
  • another
BBCOM
BBcom
Providers in database: 6433
Register VoIP Provider

Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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MEGALINE is a carrier-grade VoIP service provider specializing in three areas: Business-Class VoIP, Residential VoIP and Call Shop Turnkey Solutions. With our unique "Multi-Carrier"TM

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