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BASIS Audionet Germany

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General office

BASIS Audionet
Jessenstrasse 4
Hamburg
Hamburg ,22767
Germany

Phone: 11494085311416
Site: http://www.basis-audionet.de
Contact Person

Johan Meij / CTO
Phone: 11494085311416
  • Hardware
  • Hosted VoIP billing service provider
  • SIP Billing
  • Voip consulting
  • Billing Software
  • Consultancy Services
  • Installation and Support Services
  • Partnering for Origination and Termination
  • Project Mangement Services
  • SIP Softswitch & CPE
  • SIP VoIP Gateway
  • System Integration
  • 2N
  • Billing system of own development
BASIS Audionet
Awantel GmbH
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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