Bankai International Kenya

Bankai International is a leading carrier of VoIP based long distance international telephone calls and provider of retail prepaid calling card services. Bankai International provides high quality services of billions of minutes for international calls th

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General office

Bankai International
P.O Box 4858-00200
Nairobi
Nairobi ,200
Kenya

Phone: 254725202504
Phone: 254202103368
Site: http://www.bankai.net

International VoIP Wholesale Provider
Internet Telephony Service Provider
VoIP Billing Software Provider
Voip Termination ISP

Call Routing VoIP Solutions
E1 Bulk Wholeseller
H.323 Softswitch & CPE
H.323 Wireless/ GSM VoIP Solutions
Partnering for Origination and Termination
SIP Softswitch & CPE
SIP VoIP Gateway
Voice and Video Conferencing

Cisco Systems
Micronet
Netvox

Billing system of own development

Tamatisha Systems Ltd

IMS Assist

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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